About PolyAI
PolyAI is a voice-first AI platform that enables brands to deliver customer experiences with lifelike voice agents at scale. Its Agent Studio lets teams build, train, and manage brand-safe, multilingual agents that work across voice, chat, SMS, and more. The platform emphasizes enterprise-grade security, real-time analytics, and seamless integrations with existing contact center and CRM systems.
What PolyAI offers
- Voice-first omnichannel platform for customer engagement
- Agent Studio to build, manage, and optimize conversations
- Industry-leading speech recognition models tailored for customer service
- Custom LLM adaptor for brand-specific responses
- Controllable function calls and configurable knowledge bases
- Real-time analytics and insights with first-party data
- Seamless integrations with major contact center and CRM tools (Amazon Connect, Five9, Genesys, NICE inContact, Salesforce, Twilio, Zendesk)
- End-to-end automation to reduce costs and increase capacity
- Multilingual support (45 languages and counting)
- Enterprise-grade security and compliance with 24/7 support
- Tools for A/B testing, production updates, and knowledge-base optimization
What sets PolyAI apart
- Deliver lifelike, brand-consistent conversations that feel like talking to a real agent
- Scale to enterprise volumes with instant deployment across voice and channels
- Reduce hold times, increase CSAT, and improve operational efficiency
- Rich data and real-time insights to drive continuous CX improvements
- Safe, secure, and compliant with enterprise-grade protections and 24/7 support
- Easy integration with existing contact center stacks and CRMs to minimize migration risk