Refiner

Refiner is a customer feedback solution built for modern software companies. It specializes in in-app microsurveys for web and mobile apps, enabling precisely targeted prompts to collect contextual user feedback and drive product decisions. The platform offers templates, advanced targeting, multi-channel delivery, AI-assisted tagging, and seamless integrations to teams’ existing tools, helping SaaS, fintech, edtech, and marketplace companies improve retention and growth. Refiner is a small, remote European team serving hundreds of fast-growing software companies.

• In-app, web app, and mobile surveys with precise targeting by traits and behavior
• Multichannel delivery: in-app, website popups, and email surveys
• High-conversion templates (NPS, CSAT, CES, PMF) and 12+ question types
• Branching, logic jumps, and liquid tags for personalized surveys
• AI-based automatic tagging and sentiment analysis for quick insight access
• Real-time integration with Segment, Rudderstack, Amplitude, Mixpanel, Customer.io, HubSpot, Salesforce, Zapier, Make, Google Sheets, BigQuery, and more
• Comprehensive reporting dashboards with real-time results and segmentation
• Follow-up mode, partial responses handling, and translation with AI
• Easy design customization (colors, CSS, widget styles) and brandable survey pages
• API and webhooks for data export and custom workflows

• Designed specifically for in-app surveys in SaaS and modern software, leading to higher response rates and contextual insights
• Precise targeting and timing ensure relevant users are surveyed at the right moment
• Rich integrations and data workflows keep feedback connected to your existing stack (CRM, analytics, marketing automation)
• Flexible templates and UI customization deliver on-brand experiences that boost engagement
• SOC 2 Type II, GDPR/CCPA/HIPAA compliance, and EU data residency support privacy and security
• Positive customer stories and a growing base of hundreds of fast-growing software companies