About Thulium
Thulium is a cloud-based omnichannel contact center that unifies phone, email, helpdesk, chat, and social messaging in a single system. It includes built-in ticketing, CRM, a knowledge base, and comprehensive reporting to streamline customer support and sales workflows. The platform supports automation and AI-powered features, along with broad integrations, enabling scalable collaboration across teams.
What Thulium offers
- Omnichannel contact center: phone, email, helpdesk, chat, WhatsApp, Messenger, and Instagram
- Built-in ticketing system and CRM
- Proactive chat, templates, live suggestions, and knowledge base
- AI assistance with Thulium AI and automation
- Rich integrations and API access to customize workflows
- Advanced reporting and KPI tracking
- Easy onboarding, 14-day free trial, and scalable for teams of any size
What sets Thulium apart
- Centralizes all customer interactions in one place, reducing handoffs and missed messages
- Fast deployment with easy configuration and strong support
- Full customer history across channels for contextual service
- AI-powered assistants and automation to boost efficiency
- Extensive integrations and API access to fit existing tech stacks
- Trusted by 1800+ firms with 19 years on the market; strong performance metrics (98% call answer rate, ~20s average wait)