Customer Support & Experience

Customer-success-management SaaS that centralizes customer data, activity and metrics, with features including alerts, segmentation, automated playbooks, health scoring and dashboards.

Norwegian enterprise conversational-AI company providing a platform to build, deploy, analyse and optimise AI agents for customer service and internal support across chat and voice.

AI-powered, omnichannel customer-support SaaS platform providing a shared inbox, chat widget, AI agents, knowledge base, CRM and analytics.

Dixa is a Copenhagen-headquartered, AI-first customer-service SaaS platform for ecommerce and consumer brands. It unifies customer conversations across channels and offers agentic AI capabilities, including its Mim AI agent and AI Co-Pilot.

French omnichannel customer-service SaaS platform that centralizes customer interactions and data, with AI-assisted request handling, automation, reporting and integrations.

Gmelius is a Geneva, Switzerland-based SaaS platform that adds AI email assistance, shared inboxes, Gmail collaboration, workflow automation and analytics to Google Workspace. Its website also advertises an Outlook integration waitlist.

German AI-first incident-management SaaS providing alerting, on-call management, incident response, status pages, and AI-assisted incident investigation and communications.

Czech B2B SaaS platform for ecommerce customer engagement, combining live chat, chatbots and AI-powered support/automation tools.

Swedish B2B SaaS startup providing a Customer Success platform for customer-health monitoring, customer collaboration workspaces, workflow automation, and integrations across CRM and product-data tools.

Polish SaaS omnichannel contact-centre and customer-service platform combining voice, email, ticketing, chat, social messaging, CRM, reporting and AI features.